FAQ

How long does shipping take?

We offer free shipping across Canada. Orders are processed within 1–2 business days and typically arrive within 7–14 business days. You'll receive a tracking number as soon as your order ships.

Where do you ship from?

Our products ship from our international fulfilment partners' warehouses. Every item passes quality control before dispatch.

What is your return policy?

We offer 30-day returns on unused items in original packaging. Contact us at info@maplova.com and we'll guide you through the process.

How do I choose the right size?

Each product page includes a size guide. Between sizes? We recommend sizing up for knitwear and outerwear.

Are your pet products safe?

Yes — we only source pet items made from pet-safe, non-toxic materials, tested for daily use.

How can I track my order?

Once shipped, you'll receive an email with your tracking link. Tracking updates may take 2–3 days to appear.

Do prices include taxes?

Applicable GST/HST is calculated at checkout based on your province.